FAQ
Frequently asked questions
Booking, payment, flight delays, waiting time and cancellations.
How do I book an airport transfer?
Choose your pickup and drop-off points, date and time on our website and you will see prices for every vehicle class. Pick a vehicle, enter your details, confirm with the code we send to your WhatsApp and pay by card. It takes a few minutes.
Is the price fixed?
Yes. The price you see when booking is the price you pay. It does not change with traffic, the route taken or a delayed flight.
Where will my driver meet me at the airport?
Your driver waits in the arrivals hall holding a sign with your name. Your tracking link shows the driver’s name, vehicle and live location.
What happens if my flight is delayed?
Add your flight number when booking. We track your flight and your driver arrives for your actual landing time. Waiting is free for 60 minutes after landing.
How long will the driver wait?
Waiting is free for 60 minutes at the airport (after landing) and 15 minutes for pickups from an address or hotel.
How much does a transfer from Istanbul Airport to Taksim or Sultanahmet cost?
Prices depend on the route and vehicle class. Enter your route on our homepage to see the exact fixed price for every vehicle instantly, with no obligation to book.
Can I cancel my booking?
Yes. Cancellations made at least 24 hours before pickup are refunded in full. Between 6 and 24 hours before pickup, 50% is refunded.
How do I pay?
Online by credit or debit card with 3D Secure. The amount is charged in Turkish lira; we also show approximate euro prices.
Which areas do you serve?
Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and all of Istanbul; Milas-Bodrum Airport (BJV) and the whole Bodrum peninsula.