This page explains how to delete your account and related data in the HES Travel (customer) and HES Travel Şoför (driver) apps provided by HES Travel Tourism.
Delete in the app
HES Travel (customer):
- Open the app and sign in with your phone number.
- Tap the Account tab at the bottom, then Personal details.
- Tap Delete my account and confirm with Yes, delete my account.
HES Travel Şoför (driver):
- Open the app and sign in with your phone number.
- Tap the Profil tab at the bottom.
- Tap Hesabımı sil (Delete my account) at the end of the page and confirm.
If you have an upcoming or ongoing trip (or, for drivers, a pending payout), the account can be deleted once it is completed or cancelled; the app tells you when this applies.
Request deletion without the app
If you cannot use the app, email info@hestravel.com with the subject “Account deletion request” and the phone number registered to your account. After confirming the number is yours, we delete your account within 30 days and let you know.
Data that is deleted
- Name, phone number, email address and ID number,
- Saved addresses and passengers, notifications and notification permissions,
- Referral code and marketing consent; all your sessions are signed out.
Data that is kept
Booking, payment and invoice records required by tax and commercial law (for drivers also payout, company and document records) are kept without being linked to your identity for the legal retention period (up to 10 years) and then deleted. See the Privacy Notice for details.